Terms & Conditions (EN)

Notation based on Specified Commercial Transactions Law

Shop Contact Information

Name: Sunny and Birdy

Address: Yokohama, Kanagawa (details will be shown on a statement of delivery)

E-mail: [email protected]

URL: www.sunnyandbirdy.com

Order Methods

Via online shop

Item Price

Displayed on each item. Prices for our products are subject to change without notice.

Global Flat Pricing

To ensure a seamless shopping experience, we offer a flat pricing structure worldwide. For international orders, the equivalent of the Japanese consumption tax is applied toward specialized international packaging and handling to ensure your silk scarf arrives in perfect condition.

Additional Costs

※ Displayed on each item. Prices for our products are subject to change without notice.

※ We are unable to accept any requests on couriers/delivery dates.

※ For wholesale customers, please contact us for more details.

Payment Methods

We accept Creditcard and PayPal.

Order Turnaround

Please allow up to 7 days to process your order. Domestic orders generally take 2-5 business days. International orders can take up to approximately 2 weeks to be delivered. All orders ship out of our studio in Kanagawa, Japan with a shipped confirmation email being sent once your order is on the way.

※ Please note that our shipping may delay during holidays.

※ Delivery timeframes vary depending on your location.

※ Customs processes can delay any international shipment.

※ For wholesale customers, please contact us for more details.

Returns and Exchanges

Please note that we do accept returns or exchanges only for defective items or items that you didn’t order. If you wish to return or exchange an item, please contact us within 7 days of receiving your order by email at [email protected]. Items can be returned within 14 days of delivery as long as they are unused. We will refund the cost of return shipping.

Customer Service Hours

We are available to answer questions and process orders Monday through Friday, 9am-6pm JST. Sunny and Birdy is closed on weekends and all public holidays.